Patient Rights & Privacy Policy
At Butterfly Hospitals, ethical, respectful, and transparent medical care is the cornerstone of everything we do. We are committed to safeguarding your personal health information while upholding the highest standards of dignity and clinical integrity.
Patient Rights Charter
Your entitlement to compassionate, safe, and dignified medical care.
Right to Dignity and Respect
Every patient is treated with compassion, courtesy, and respect for their cultural, personal, and religious values, without discrimination based on gender, race, religion, caste, or social background.
Right to Clear Information & Informed Consent
You have the right to receive detailed, understandable information regarding your diagnosis, treatment plan, prospective risks, benefits, alternatives, and anticipated recovery. Medical procedures are only undertaken after obtaining documented informed consent.
Right to Clinical Privacy & Confidentiality
Consultations, physical examinations, and treatment discussions are conducted in complete privacy. Your clinical data and records remain strictly confidential.
Right to Access Records & Second Opinion
Patients have full access to copies of diagnostic reports, discharge summaries, and clinical notes upon request, as well as the freedom to seek a second medical opinion.
Right to Transparent Cost Estimates & Itemized Invoicing
Prior to elective procedures or inpatient admission, patients receive itemized cost estimates, package breakdowns, and transparent clarification on pharmacy, room tariff, and doctor fee structures.
Patient & Family Responsibilities
How partnering with our clinical team ensures optimal health outcomes.
Provide Accurate Medical History
Share comprehensive and truthful information about your health history, pre-existing conditions, allergies, previous surgeries, and current medications.
Adhere to Prescribed Care Plans
Follow the clinical instructions, medication schedules, and dietary restrictions recommended by your treating doctors and nurses. Inform staff immediately if you experience unanticipated symptoms.
Respect for Healthcare Professionals & Hospital Rules
Treat hospital medical personnel, nursing staff, and fellow patients with courtesy and dignity. Abide by designated visiting hours, quiet zones, and strict non-smoking guidelines.
Medical Data Privacy & Confidentiality
Compliance with Digital Personal Data Protection standards.
Butterfly Hospitals collects and securely processes personal and medical information only for the purpose of providing diagnostic care, clinical treatment, medical insurance coordination, and statutory health reporting.
Your medical data (including laboratory results, ultrasound scans, obstetric histories, and pediatric growth records) is encrypted, stored on certified secure clinical servers, and accessible only to authorized healthcare professionals directly involved in your care.
We never sell, rent, or trade patient personal information to commercial third parties or advertisers. Information is disclosed only under lawful medical necessity or statutory legal requirements.
Grievance Redressal & Feedback
Direct escalation to hospital quality and patient care leadership.
If you or your family feel that your rights have not been respected or if you have concerns regarding clinical care, billing, or hospital facilities, please reach out to our Patient Care Relations Desk. Every feedback is reviewed with high priority under our NABH quality framework.